EDGE Membership

1. What is this 'EB Edge' thing and why should I care?
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EB EDGE is a rewards program for YOU, our loyal EB Games customer. When you sign up to EB EDGE you'll immediately start earning points for every time you trade, pre-order or buy and can take advantage of our many exclusive membership benefits. The more you trade, preorder or buy, the better the perks you'll be entitled to – plus it's FREE to join. Finally it pays to play! Sign up for free with your name, e-mail and phone number at your local EB Games store or Online.

2. How to score EDGE points
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Show your card every time you trade, pre-order or buy and you'll score points every time. You'll also get one-off point bonuses by doing stuff like 100% completing your Online profile. As you earn more points you'll progress up through the 3 EDGE Levels. The higher you go, the greater the rewards.

3. The Benefits
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Sounds good so far? Have a look here for a list of exactly what benefits you get at each Level, and what you need to achieve to get there. It's not hard, so start collecting points today!

4. Can anybody join?
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Just about. Do you have a pulse? Legally reside in Canada? Got a valid e-mail address and phone number? If you can answer all four questions with a "yes", then we'd like to welcome you to the EB EDGE rewards program.

5. I'm under 18 can I join?
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Of course! But we don't want to have a run in with the law, so make sure you bring ID to prove you are 17 or over if you want to purchase Mature rated products (fibbing on your profile won't work). Also, when you trade you will also need a guardian with the right ID with you. But don't worry you will earn the points not them.

6. I'm sold! How do I become a member?
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Either prove your worthiness by providing solid proof of the Loch Ness monster or visit a participating EB Games store in Canada. Or if you really can't peel yourself off the couch, you can even join Online.

7. Do I always have to show my membership card at check-out?
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We can help you get your new game home quicker if you have your card, but no, you're fine without it. If you forgot your card at home, you can give your phone number or e-mail address to an EB Games associate and they'll look up your info; just be ready to show a second form of ID if required. And no, bringing your dog in to vouch for you doesn't count.

8. What if I lose my membership card?
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Just go to any EB Games store and tell an associate that your dog ate it. They'll feel sorry for your lack of imagination and look up your EB EDGE account using your e-mail address or phone number. You'll be able to get all your benefits and a shiny new card!

9. Can I join EB EDGE and score points at any EB Games store? What about on the EB Games Canada website?
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EB EDGE is available at all Canadian EB Games locations, and points can be scored for purchases in store and on ebgames.ca.

10. How do I activate my EB EDGE membership?
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Easy. Once you pick up your membership card in the store, you account is active and you can start earning points. However, if you want to take advantage of all the cool benefits of being an EB EDGE member you need to go to edge/ebgames.ca and follow the activation steps. You better do it right away, you don't want your friends getting deals you miss out on cause you were too lazy to fill out your profile.

11. Can I still redeem points if I don't activate my membership?
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Yes but you are missing out on a chunk of free points that you can earn by simply filling out your Online profile and game library. Plus there are a stack of features you won't be able to use, like EDGE Express Trade and the ability to have your say by writing reviews and rating games, just to name a couple of things you will be kicking yourself for missing out on!

12. How do I cancel my membership?
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Are you nuts? We can't imagine why you'd want to cancel a free membership that gives you all this great stuff! But you can cancel at any time by notifying EB Games Customer Service by snail mail, e-mail or telephone.

13. Can I reactivate my account after I have cancelled it?
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No. And be careful. Once you cancel an account, all your earned points are forfeited. Although, you can sign up again and receive a different membership number.

14. Why do you need my E-Mail address?
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Chill out! We won't be spamming you and we promise on our vintage NES Zelda collection to never sell or pass on your e-mail address either. We ask for a valid e-mail address to be able to look up your information in-store so that we can give you your benefits if you've forgotten your card, and to deliver EDGE news, exclusive offers, invitations and more.

15. Can I opt out of E-Mail communications?
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E-Mail is the only way you can get EDGE news, exclusive offers, invitations and more. You can set your communication preferences in your account to receive only those e-mails that you are most interested in, or you can click the link we include in every e-mail we send, but we hope you would want to hear from us now and then and not tune out completely!

16. What if I can't remember the E-Mail address I used to register?
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That's OK, we can't keep track of everything either. Just ask an EB Games store associate to look up your account by name and phone number.

Game Informer Digital & EB EDGE

1. How do I skip straight to the benefits of a Platinum Membership?
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We thought you'd never ask! You can purchase a 12 month Game Informer Digital subscription at any participating EB Games Canada store. Just fork over $14.99 (a small price to pay for all the stuff you get) and you're in!

2. What do I get with my 12 month Game Informer Digital subscription?
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Game Informer Digital Subscribers don't need to earn their way to the good stuff, they get to skip straight to receiving the benefits of a Platinum EDGE Membership for 12 months.

  • Unlimited use 10% Extra Trade Credit
  • Buy 2, Get 1 Free welcome voucher for recycled games
  • $10 extra trade credit gift (1 use only)
  • 10 Day Satisfaction Guarantee
  • Exclusive Birthday Offer
  • 48 Hour Early Sale access
  • 5 Day Preorder hold
  • 48 Hour heads up on selected EB Games Exclusives
  • One year of Game Informer Digital magazine delivered to your mobile device or PC each month
3. Does this mean I get to start with 5,000 points?
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We said you could skip to the benefits of a Platinum Membership, not take us for all our points! When it comes to points, GI subscriber or not, everyone needs to start from scratch to earn their way to the ultimate... the Onyx EDGE Memberhsip!

4. What if I am a current EDGE member?
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You're extra special. As a current EDGE member, your current Edge card will continue to offer you the same great benefits until the expiry date printed on the card. Once expired, bring it in to your local EB Games store and upgrade it for a Platinum EDGE Membership card for only $14.99 to enjoy the same great benefits, a subscription to Digital Game Informer and more! Easy, huh?

5. What happens to my current subscription to Game Informer Digital if I purchase a Platinum EDGE Membership?
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Absolutely nada. Your Game Informer Digital subscription will not be affected. The expiration date on your Platinum Membership will be the new date when your Game Informer Digital subscription expires.

6. Do I get my $14.99 back if I decide to cancel my Game Informer Digital subscription?
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You're not going to want to do that in a million years. But if you insist, you'll get a full refund within 7 days of purchasing your subscription by returning your card to any EB Games store.

7. What happens if I don't pay the $14.99 renewal fee?
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Sorry, no free rides dude. In the event a Game Informer Digital subscriber does not pay to renew Game Informer Digital after the 1-year subscription period, their EB EDGE account will be set to the level of the EB EDGE program they'd be on with their current point balance.

8. What happens to the points I earned as a Game Informer Digital subscriber?
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Don't sweat it. All accrued points and the expiration date of accrued points at time of downgrade will remain intact provided you shop with EB Games once every 12 months.

Collecting Points

1. I bought some stuff before becoming a member, can I claim points for it?
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Full marks for trying, but unfortunately the answer is no. Points can't be scored on purchases made before joining EB EDGE.

2. How do I collect Points?
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This is an easy one. Simply show your EB EDGE card or tell us your membership number when you make a purchase at an EB Games Canada store or Online at edge/ebgames.ca, and you'll automatically score points for every dollar spent or traded. You can find out all the details here.

3. How long does it take for points to appear in my account?
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We won't keep you hanging on too long. Points will pop up in your account the next business day after you trade, pre-order or purchase.

4. Do I score points for buying EB Games gift cards?
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Yes but no. You will not receive points when you purchase a gift card, the points will be given to whoever spends the gift card. So if you spend your own gift card, yes you will, but if you give the gift card as a gift (seems logical) than the lucky person that you give it to will earn the points provided they have an EB EDGE account too.

5. Do I score Points on shipping?
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Sorry, no can do. No points are scored for the value of any shipping paid for online purchases.

6. What happens if I don't show my membership card or mention that I'm an EB EDGE member when I make a purchase?
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You're immediately taken hostage and forced to listen to Celine Dion CDs. OK, we made that up. We can add the points you missed out on to your account if you call the customer service team at xxx-xxx-xxxx. But make sure you keep your receipt for returns or warranty claims, we can't add the transaction details to your EB EDGE account retrospectively, so the Receipt Free Shopping benefit won't apply to that transaction.

7. What happens to the points scored on items I returned to the store?
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If you don't keep the item, you don't keep the points. When you make a return, the points you scored for that purchase will be deducted from your account. This prevents people from not playing fair, by buying and returning stuff just to scam us for points.

8. What happens if I trade for a game and return the game?
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For your original purchase you would have scored points for your trade as well as for your purchase. You will keep the points you scored for the trade (cause we still have your stuff) but you will lose the points you earned for purchasing the game.

9. Does my membership or points ever expire?
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Once you are an EB EDGE Member you get a permanent tattoo on your forehead or get branded with a cattle prod- your choice! As fun as that would be, the real answer is, that as long as EB EDGE exists, your membership will never expire. Points also hang around as long as you have at least one transaction with EB Games every 12-months. If you don't, then we aren't doing our job, and you will drop back to the Red EDGE Level and forfeit all points you've earned up until that point.

10. What happens if I decide to live under a rock or overseas for a year?
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First question, is there space in your suitcase for us? Secondly, we have a pretty awesome customer service team, who if you bring them back a souvenir, will be able to sort you out.

10. Can I transfer my points to another member's account?
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Aww. . .how thoughtful of you to want to give your points away to a needy friend. But sorry no, you can't. Points are not transferable and may not be pooled with other EB EDGE members.

11. EB EDGE sounds fantastic but I don't know what some things mean. Can you please explain them?
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No worries, we would hate for you to not take advantage of all the awesome benefits of EB EDGE. So here you go:


Birthday Offer means an offer from EB Games to a Member upon the date of that Member's birthday as provided by the Member through their EB EDGE Profile.


Bonus Trade Credit means the percentage by which EB Games will increase the trade credit value for Members trading in recycled games and consoles.


Extra Trade Credit Gift means a one-off amount of credit to be added to the total trade value of a Member's trade transaction.


Early pre-order Access means a specified timeframe within which Members will be notified about selected pre-order products before other individuals who are not Members.


EB EDGE Profile means a Member's Online profile as accessed through their EB EDGE Membership Account.


Level Up Bonus means an offer to Members by EB Games whereby if Members purchase two recycled games from EB Games, they will receive a third recycled game (of an equal or lesser value) free of charge. Members must present the voucher associated with this offer within the expiry date to use this one-use offer.


Members Only Offers means offers made exclusively to EB EDGE Members by EB Games from time to time.


Personal Game Library means an Online library of games currently owned by a Member and games they want in the future, as defined by the Member. This library will automatically update when a Member trades and purchases games. A Member can remove and add games from their library whenever they want.


Pre-order Hold means the post-release date period within which a product sold by EB Games and pre-ordered by a Member will be held for said Member.


Satisfaction Returns Period means the period during which a Member is entitled to return a product to an EB Games Store for a full refund on purchase value or store credit, in accordance with the original method of payment. The product must be returned in full and in as-new condition. The Satisfaction Return entitlement is only available for product purchases where a EB EDGE account was nominated by the purchaser, and assigned to the transaction by either presenting a membership card or by a member lookup performed by a Store Associate; a transaction completed without assigning an EB EDGE account is not eligible for the Satisfaction Returns benefit, and will require a receipt for returns or warranty claims. The Satisfaction Returns benefit excludes any product with an Online activation code and/or digital content, as well as EB Games gift cards. The stated exclusion does not affect Members statutory rights.


VIP Event Privileges means an invitation offered to Members from time to time by EB Games to attend Events hosted by EB Games or third parties. Selected events may involve a cost for attending Members. Members will receive early access to event ticket sales. Members will be entitled to "jump the line” at selected EB Games product launches.


EDGE Express Trades means that, by completing their Online profile, Members will gain access to a faster trading experience. The EB EDGE system will pre-populate a Member's details (excluding official ID details) into a trade transaction.


Receipt Free Shopping means EB Games will store your previous five (5) transactions in-store, so you do not require proof of purchase via a receipt. Purchases will appear in the in-store system electronically, the following business day. If a Member wishes to address an issue on the day of purchase, a proof of purchase receipt will need to be furnished by the Member.


Beta Access means from time to time we get access to beta codes that let you test games before they are released. You will need your own computer and internet access but we will give you the money-can't buy code to play.

Account Activity

1. How often will I receive account updates?
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Not so often that your head will explode. You can also customize your settings in your EB EDGE Online profile to adjust how often you receive stuff. Plus you can always check out your points total by visiting edge/ebgames.ca.

2. Where do I go to see my account activity?
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Check out your EB EDGE account activity Online at any time by visiting edge/ebgames.ca. Keep in mind that it can take 24-48 hours for your points to appear after a purchase or trade.

3. Will anyone see my profile pic or nickname?
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Profile pic nope, nickname yes if you write a review/rate a game. So the moral of the story is, you probably want to avoid nicknames like "Snuggly Boo Boo" if you want to keep your cred up.

4. Who do I talk to if I have a problem?
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If it's a problem of the heart or a strange rash we won't be much good to you. However, if you have any questions or problems with EB EDGE, you can have a chat to any of our friendly store staff or give customer service a call at 1-855-4EB-EDGE (1-855-432-3343). View full Terms and Conditions.

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